The Federal Consumer Protection Agency (Profeco) issued an alert to the population about the need to review Audi brand vehicles, model year 2020, E-Tron, due to possible imbalances in their high-voltage batteries that could represent a fire risk. .
According to the statement issued by Profeco, the automotive company Audi de México notified about this precautionary measure, which affects around 100 units of these SUV-type cars. The potential risk lies in the possible heating of the battery, which could result in fires and cause injuries to people both inside and outside the vehicle.
As a preventive measure, a review of the battery data will be carried out and, if necessary, some individual modules will be replaced, at no cost to affected consumers.
To date, Audi, through Volkswagen de México, has not received reports of damage or incidents related to this problem in vehicles sold in the country.
Profeco has highlighted the importance of owners of 2020 Audi E-Tron vehicles to contact Audi Authorized Dealers for more information about the review process. If you have any questions, you can call 800 849 2383 or visit the official Audi website.
Profeco, under the direction of David Aguilar Romero, has reiterated its commitment to monitor compliance with this alert and has made its communication channels available to consumers to address complaints and provide advice, through the Consumer Telephone 55 5568 8722 and the number 800 468 8722.
This measure highlights the importance of consumer safety and collaboration between regulatory authorities and companies to ensure the integrity and well-being of motor vehicle users.
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